Shipping Information

We are committed to ensuring a seamless and transparent delivery process for your orders. Below, you will find detailed information about shipping costs, delivery timelines, tracking procedures, and the terms and risks associated with your purchase. Please review this information carefully to stay informed throughout the delivery process.

Shipping Costs and Delivery Times

We offer worldwide delivery to ensure our products reach customers across the globe. During checkout, the shipping cost for your order will be automatically calculated based on your shipping address, providing full transparency regarding fees.

We provide three shipping options to suit your needs:

1. Registered Air Mail (Economy Shipping):
   • Free of charge for all orders.
   • Estimated delivery time: 5 to 25 business days, depending on your location.
2. Registered Air Mail (Standard Shipping):
   • Shipping fees vary based on the size, weight of your orders, and destination.
   • Estimated delivery time: 3 to 10 business days, depending on your location.
3. Express Delivery:
   • Handled by trusted carriers such as DHL, UPS, or FedEx.
   • Shipping fees vary based on the size, weight of your order, and destination.
   • Estimated delivery time: 2 to 5 business days.

For Economy Shipping

For Standard Shipping

For Express Shipping

This flexibility ensures you can choose between cost-effective shipping or expedited delivery based on your preferences.

Taxes and Duties

For international orders outside the United States, additional import taxes, duties, or customs fees may apply upon delivery. These charges are determined by the Customs office in your country and are not included in the payment made at the time of purchase.

We recommend contacting your local Customs office for detailed information about potential fees to avoid any surprises. Original Dr. Pen is not responsible for these additional charges.

Free Worldwide Shipping (No Minimum Purchase)

We are pleased to offer free economy shipping worldwide with no minimum purchase requirement. However, due to increased shipping costs, free standard and expedited shipping is not available for certain regions, including parts of the Middle East, Asia, Eastern Europe, South America, Africa, and remote islands. For specific shipping details, please refer to your order confirmation.

Order Tracking

Once your order has been dispatched, you will receive an email with tracking information. Please allow approximately 12 business hours for the delivery service to update the tracking details.

Order Changes

We process orders quickly to ensure timely delivery. If you need to make any changes to your order, please contact us within our order processing time (1 business day) as soon as possible.

Ownership, Terms, and Risk

• Address Accuracy: Ensure your shipping address is correct during checkout. Once the package is dispatched, we cannot redirect it. Orders will only be shipped to the address provided. If an incorrect address or fraudulent transaction results in a loss, you will be responsible for the financial consequences.
  • Note: We cannot deliver to PO Box addresses via express shipping services.
• Order Cancellation: Once an order has been shipped (indicated by a tracking number or a “completed” status), it cannot be canceled. If you refuse delivery after dispatch, our return and refund policies will apply, and the original shipping cost will be deducted from your refund.
• Delivery and Signature: A signature may be required upon delivery. If you are unavailable, the package may be held at your local post office. You will need to contact the delivery service to arrange redelivery or collection.
  • If you do not contact the delivery service within 5 days of the first delivery attempt, the package may be returned to us. In such cases, you may be responsible for return shipping costs and an additional fee for redelivery.
• Inspection of Goods: Upon delivery, please inspect your order for completeness and any visible damage. If damage is evident, you may refuse delivery and inform the delivery personnel. Alternatively, you may sign for the package as “UNCHECKED,” which indicates acceptance of the order in its current condition.

Out-of-Stock Items

If a product you ordered is unavailable, we will notify you via email or phone within 1-2 business days. We will provide an estimated delivery time, and if this does not work for you, you may cancel your order for a full refund.

Shipping Disclaimer

While we strive to deliver your order on time, certain factors beyond our control—such as severe weather, natural disasters, or geopolitical events—may cause delays. We appreciate your understanding in such situations and will keep you informed of any significant delays.

Additionally, some carriers may deliver directly to your door or mailbox without prior contact. If a signature is required and you are unavailable, the package may be held at your local post office for collection.

Contact Us

If you have not received a tracking number within 48 hours of completing your purchase, please check your email’s “Junk/Spam” folder. If the issue persists, contact us immediately for assistance.

For any questions or concerns regarding your order, please reach out to our customer support team. We are here to provide the best service and ensure a positive shopping experience.

Thank you for choosing originaldrpen.com. We appreciate your trust and look forward to serving you!